Privacy Policy

Effective Date: 13th June 2025

At Serenalees, your privacy is important to us. We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This policy outlines how we handle your data when you interact with our services, both through our website and via our booking system powered by Fresha.

We may collect the following information from you:

• Personal Information: Name, email address, phone number, and other details you provide when booking an appointment or contacting us.
   
• Appointment Information: Details of your bookings, services requested, and preferences.
   
• Website Data: Information collected through cookies or analytics tools (e.g., IP address, browser type, time spent on pages) to help improve our website performance and user experience.
   

Your information is used to:

• Schedule and manage appointments via Fresha
   
• Communicate with you regarding appointments, reminders, or updates
   
• Provide customer support and respond to inquiries
   
• Maintain and improve our website
   
• Comply with legal obligations
   

Serenalees uses Fresha as our booking and client management platform. When you book through Fresha, your data is processed according to Fresha's Privacy Policy, which can be reviewed here:

➡️ Fresha Privacy Policy

By using our booking system, you also agree to Fresha’s data handling practices.

We do not sell, rent, or trade your personal data. We may share your information only:

• With Fresha, to manage appointments and communications
   
• With service providers who help us operate our website (e.g., hosting or analytics platforms)
   
• When required by law or to protect our rights and safety
   

We take reasonable steps to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. Our booking platform and website service providers use secure technologies to safeguard your data.

You have the right to:

• Access the personal information we hold about you
   
• Request corrections to inaccurate data
   
• Request deletion of your personal information (where legally permissible)
   
• Withdraw your consent for marketing communications at any time
   

To make a privacy-related request, please contact us at:

📞 0422 566 365
📧 serenaleesmassage@gmail.com

Our website may use cookies to enhance user experience and monitor website performance. You can manage your cookie preferences in your browser settings.

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

Serenalees
📞 0422 566 365
📧 serenaleesmassage@gmail.com
🌐 www.serenalees.com.au